➡ Will my phone display the remaining battery life ?
Yes, most of recent phone will do that out of the box. We will most likely have a battery indicator within the application as well.
Last updated: November 05, 2017 07:31
➡ How Long does it take to fully charge the EOZ Air ?
At the moment we get a full charge in 70 min. Faster charging is still on our development road map and we are studying its feasibility.
Last updated: November 05, 2017 07:31
➡ How can I choose the colour I want ?
You will be invited to fill a survey with your colour choice at the end of the Kickstarter campaign.
Last updated: October 04, 2017 03:40
➡ When & How do I provide my shipping information ?
You will be invited to fill a survey with your shipping information at the end of the Kickstarter campaign.
Last updated: October 19, 2017 08:09
➡ I've shared the campaign on my social media, how to claim my free extra set of ear tips ?
You will be invited to fill a survey with the link to your social media post at the end of the Kickstarter campaign. For facebook posts, make sure to share it publicly so that we are able to access it for verification.
Last updated: October 19, 2017 08:09
➡ I've ordered a Reward with more than 1 set, do I get as much extra ear tips for sharing ?
Yes, if you pledge for a x2 reward you would get 2 extra set of ear tips, 5 sets for a x5 reward.
Last updated: November 05, 2017 09:55
➡ Is shipping free ?
Yes, we happily offer free shipping worldwide to all of our backers !
Last updated: November 05, 2017 07:31
➡ When will you ship my reward ?
Shipping is scheduled to start in February 2018.
Last updated: November 05, 2017 07:31
➡ Which country do you ship to ?
We do ship worldwide.
Last updated: November 05, 2017 07:31
➡ Can I provide multiple addresses for the delivery if I've ordered a Reward with more than 1 set of earphones ?
Yes we will definitely be giving the option to enter a secondary address for backers that have ordered a Double reward. We do understand that a lot of people are pledging this reward so they can offer one as a gift.
Last updated: November 05, 2017 07:31
➡ I live in Europe, will I have to pay for VAT or importation taxes ?
European backers will NOT have to pay any VAT nor importation taxes.
Last updated: November 05, 2017 07:31
➡ What Warranty does the EOZ Air have ?
We offer an 18 months limited warranty. It covers the repair or replacement of any defective material or component.
Last updated: November 05, 2017 07:31
➡ How long does the battery last ?
You can expect a solid 4 hours in average but depending on your use, you get to 4-5 hours. The charging case will provide an additional 48 hours of music while on the go.
Last updated: November 05, 2017 07:31
➡ Does the EOZ Air have a built-in microphone ? Does it reduce the background noise when making calls ?
Yes it does. You can use the microphone to take calls or to activate voice commands with your favorite voice assistant (SIRI, Google Assistant, Bixby, Alexa …). The EOZ Air has two dual beamforming microphones that will also reduce the background noise when you make calls.
Last updated: November 05, 2017 07:31
➡ Are the earphones water resistant and sweat proof ?
Yes, the EOZ Air have an IPX6 water resistance rating.
Last updated: November 05, 2017 07:31
➡ What Bluetooth version does it use ?
The EOZ Air uses bluetooth version 5.0 .
Last updated: November 05, 2017 07:31
➡ My emitting device has an older version of bluetooth, will it still work ?
All bluetooth protocols are backward-compatible so it will work just fine with any older version of bluetooth that your emitting would have.
Last updated: November 05, 2017 07:31
➡ I wear glasses, can I use the EOZ Air ?
Definitely YES ! You won’t have any issues if you wear glasses. We have plenty of customers that have been using daily our previous model the EOZ One (which has a similar type of hook over the ear) with glasses and never experienced any discomfort or problem doing so.
Last updated: November 05, 2017 07:31
➡ How do I control my music ? Does the earphones have a button ?
If you look closely on the pictures there is a button on each bud that will allow you to control a lot of things without your phone using different gestures like “long press”, “short press”, “double press” and so on.
We’ll soon provide a dedicated update with the detailed UI and controls but you can expect to have all multifunctions that a CSR chipset offers.
Last updated: November 05, 2017 07:31
➡ Can I use both earbuds as a standalone while the other one is charging ?
Yes you’ll be able to use both of them independently while the other one is charging.
It will just take a few seconds to unpair the earbuds completely from your phone and then pairing first the side that you want to use as mono so it becomes the master.
Just not as seamless than just putting one back in charge and unplugging the other one from the case and starting using it, but definitely doable easily.
Last updated: November 05, 2017 07:31
➡ Does the EOZ Air support ANC (Active Noise Cancelling) ?
The memory foam ear tips included with the EOZ Air offer a solid passive noise isolation, and even it’s technically doable with the hardware we have in hands, we won’t be adding active noise cancellation support as it would be extremely battery consuming.
Last updated: November 05, 2017 07:31
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.